Privacy Policy

Privacy Policy

Effective Date: 9 April 2026

Welcome to DUTI BOOK PRIVATE LIMITED (“Company”, “we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile applications (“Platform”).

By using Dutibook, you agree to the terms of this Privacy Policy.

1. Company Information

Company Name: DUTI BOOK PRIVATE LIMITED
Email: info@dutibook.com
Phone: +91 7550 730708
Registered Address: 360P, SECTOR 28 DLF QE Gurgaon, Haryana, India – 122002

Website: https://dutibook.com/
Apps: Dutibook Customer & Vendor Apps

2. Information We Collect

a. Personal Information

We may collect:

Name
Phone number
Email address
Profile details

b. Location Data

Real-time location (for service matching)
Approximate location

c. Payment Information

Payment method details (processed via secure third-party gateways)
We do NOT store card or sensitive banking details

d. Device & Usage Data

Device type, OS, app version
IP address
App activity and usage behavior

e. User-Generated Content

Reviews and ratings
Comments and feedback
Uploaded images/files

3. How We Use Your Information

We use your data to:

Provide and improve services
Match customers with nearby vendors
Process bookings and payments
Send OTPs, notifications, and updates
Provide customer support
Prevent fraud and ensure security
Comply with legal obligations

4. App Permissions (Important for App Store Compliance)

Our app may request:

Location Access: To show nearby services
Camera Access: For profile photos or uploads
Storage Access: To upload images/documents
SMS/OTP Access: For verification (if applicable)

Permissions are used only for core functionality.

5. Sharing of Information

We may share your data with:

a. Service Providers

Vendors (to fulfill bookings)

b. Third-Party Services

Payment gateways
Analytics tools
Cloud storage providers

c. Legal Authorities

When required by law or regulation

We do NOT sell your personal data.

6. Data Retention

We retain your data as long as your account is active
Data may be retained longer for legal or compliance purposes
Users may request deletion (see Section 9)

7. Data Security

We implement reasonable security measures such as:

Encryption
Secure servers
Restricted data access

However, no system is 100% secure.

8. Children’s Privacy

Our services are not intended for users under 18
We do not knowingly collect data from minors

9. Your Rights

You have the right to:

Access your data
Update or correct information
Request account deletion
Opt-out of marketing communications

To exercise rights, contact: info@dutibook.com

10. Third-Party Links & Services

Our platform may include third-party services (e.g., payment gateways, maps).
We are not responsible for their privacy practices.

11. International Data Usage

Your data may be processed and stored in India or other countries where our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy at any time.
Changes will be posted on this page with updated effective date.

13. Grievance Officer (India Compliance)

As per IT Act, users may contact:

Grievance Officer
DUTI BOOK PRIVATE LIMITED
📧 Email: info@dutibook.com
📞 Phone: +91 7550 730708

14. Consent

By using Dutibook platform, you consent to this Privacy Policy and data practices described herein.

15. Privacy Policy – Location Access (Vendor App)

Our application collects and uses location data, including background location, to enable essential service features for vendors.

Why we collect location data:

To track vendor availability and assign nearby service requests
To provide real-time navigation to customer locations
To ensure accurate service delivery and order management
To enhance safety, transparency, and service quality

Background Location Usage:
The app may collect location data even when it is running in the background or closed, to:

Continuously update vendor location for active or upcoming jobs
Improve customer experience with accurate ETA and tracking

User Control & Consent:

Location access is requested only with your explicit permission
You can enable/disable location access anytime from your device settings
Disabling location access may impact app functionality

Data Sharing & Security:

Location data is used only for service-related purposes
We do not sell or share your location data with third parties for marketing
All data is securely stored and protected

Data Retention:

Location data is retained only as long as necessary for operational and legal purposes