Privacy Policy

Effective Date: [27 August 2026]
Last Updated: [09 April 2026]

This Provider Privacy Policy explains how DUTI BOOK PRIVATE LIMITED (“DutiBook”, “we”, “us” or “our”) collects, uses, processes, stores and shares personal data and other information of service providers, professionals, technicians, businesses and other persons or entities (“Provider”) using or registering on the DutiBook Platform.

This Policy applies to your use of the DutiBook website, Provider portal, mobile application, software and related services (collectively, the “Platform”).

By registering, maintaining an account, submitting information or documents, accepting bookings, providing services, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and agree to the processing of your information in accordance with this Policy and applicable law.

Where required by law, DutiBook will obtain your consent. Where permitted, DutiBook may process your personal data on another lawful basis.

1. ABOUT DUTIBOOK

1.1 DutiBook operates a technology-enabled platform that facilitates discovery, communication, booking, engagement and/or coordination between customers seeking services (“Customers”) and independent third-party service providers.

1.2 Unless expressly stated otherwise in writing, DutiBook is a technology platform and marketplace facilitator and does not itself provide the underlying services offered by Providers.

1.3 DutiBook may collect and process Provider information for the purposes of operating the Platform, facilitating transactions, verifying Providers, maintaining Platform security, preventing fraud and complying with applicable law.

2. INFORMATION WE COLLECT

Depending on the nature of your services, your use of the Platform and applicable legal requirements, DutiBook may collect the following categories of information.

2.1 Identity and Contact Information

This may include:

a. full name;
b. trade name or business name;
c. mobile number;
d. email address;
e. residential, business or correspondence address;
f. city, state and service area;
g. profile photograph;
h. date of birth or age information where reasonably required;
i. emergency contact details where relevant; and
j. login and account-related information.

2.2 KYC and Verification Information

For onboarding, verification, fraud prevention and regulatory purposes, DutiBook may collect information including:

a. PAN;
b. Aadhaar or other officially valid documents, where legally permissible and necessary
c. GST registration details;
c. government-issued identification information;
d. business registration documents & information;
e. professional licences;
f. certificates and qualifications;
g. insurance details, where applicable;
h. photographs and verification materials; and
i. other documents reasonably required to establish your identity, eligibility, qualifications or authority to provide the relevant services.

Where legally permissible and reasonably necessary, DutiBook may use third-party verification or authentication providers.

You represent that all information and documents submitted by you are genuine, accurate, complete and current.

2.3 Service and Professional Information

This may include:

a. Categories of services offered; b. job acceptance/completion history
c. skills and expertise;
d. qualifications and experience;
e. certifications;
f. portfolio information;
g. service prices and rates;
h. service areas;
i. working hours;
j. availability;
k. business documents;
l. customer ratings and reviews;
m. equipment or resources used for providing services; and
n. other information necessary to create and operate your Provider profile.

2.4 Financial and Payment Information

Where required to facilitate payments, payouts, refunds, reconciliation or tax compliance, DutiBook may collect:

a. bank account details;
b. account holder name;
c. IFSC;
d. UPI details;
e. transaction information;
f. payout information;
g. invoices;
h. tax-related information; and
i. records of amounts payable, paid, withheld, adjusted or disputed.

Payment credentials may be processed directly by authorised payment processors and gateways.

2.5 Location Information

Subject to applicable law and device permissions, DutiBook may collect approximate or precise location information.

Location information may be used for:

a. identifying nearby service requests;
b. determining service availability and service areas;
c. allocating or matching service requests;
d. Estimated arrival time
e. improving service allocation
f. navigation and route assistance;
g. enabling Customers and Providers to coordinate appointments;
h. detecting fraudulent or suspicious activity;
i. improving Platform functionality;
j. protecting the safety and security of Customers, Providers and the Platform.

Where a feature requires background location access, the relevant permission will be requested in accordance with applicable law and device requirements.

Disabling location permissions may prevent or limit certain Platform features.

2.6 Device and Technical Information

We may automatically collect technical information including:

a. IP address;
b. device type and model;
c. operating system;
d. browser type;
e. application version;
f. device identifiers;
g. network information;
h. login information;
i. crash and diagnostic information;
j. usage information; and
k. security and authentication information.

2.7 Communications and User-Generated Information

We may collect information concerning:

a. messages exchanged through the Platform;
b. customer-provider communications facilitated through the Platform;
c. complaints;
d. Feedback;
e. Reviews;
f. Ratings;
g. support requests;
h. uploaded photographs/videos;
i. documents; and
j. communications with DutiBook personnel.

Where legally permissible and reasonably necessary for security, quality control, dispute resolution or service operations, communications conducted through the Platform may be recorded, logged or retained.

2.8 Communications and Support Information

Where you communicate with DutiBook, Customers or through Platform functionality, we may process relevant communications, including information contained in:

a. emails;
b.SMS;
d. WhatsApp or other communication channels used by DutiBook;
e. in-app messages;
f. support tickets;
g. complaints; and
h. other communications relating to Platform use or service transactions.

3. SOURCES OF INFORMATION

Information may be obtained:

directly from you;
from your use of the Platform;
from customers in connection with services;
from payment processors;
from identity/KYC verification providers;
from background verification agencies;
from government or regulatory databases where legally permissible;
from publicly available sources;
from business partners;
from insurance providers; and
from other lawful third-party sources.

4. PURPOSES FOR WHICH WE PROCESS YOUR INFORMATION/PERSONAL DATA

DutiBook may process Provider information for purposes including:

creating and maintaining your Provider account;
verifying your identity and credentials;
conducting KYC and background verification;
determining eligibility to provide particular services;
matching you with customers and job opportunities;
communicating job requests and offers;
processing bookings;
facilitating payments;
calculating commissions, fees, deductions and other amounts;
maintaining transaction records;
tracking active jobs and service status;
providing navigation and location-based services;
facilitating customer support;
resolving complaints and disputes;
investigating suspected fraud, misconduct or abuse;
maintaining Platform security;
preventing unauthorised access;
improving Platform functionality;
analysing Platform usage and performance;
monitoring service quality & administering ratings and reviews;
complying with applicable laws and governmental requirements;
responding to lawful requests from governmental, regulatory, judicial or law-enforcement authorities;
enforcing DutiBook's agreements, policies and rights;
establishing, exercising or defending legal claims;
administering insurance or claims, where applicable;and
any other lawful purpose reasonably connected with operating the Platform and providing services.

5. BASIS AND CONSENT FOR PROCESSING INFORMATION/ PERSONAL DATA

DutiBook shall process your personal data in accordance with applicable data protection and privacy laws.

Depending upon the nature and purpose of the processing, DutiBook may process your personal data:

with your consent, where consent is required under applicable law;
where processing is necessary for registering, onboarding and administering your Provider account;
for performing and managing the contractual relationship between you and DutiBook;
for complying with applicable legal, regulatory, tax, accounting or governmental requirements;
for verifying your identity, qualifications and eligibility to provide Services;
for maintaining the safety and security of Customers, Providers and the Platform;
for preventing, detecting and investigating fraud, misuse, unauthorised activity and security incidents;
for establishing, exercising or defending legal claims and protecting DutiBook's rights and property; and
for other purposes permitted under applicable law.

Where DutiBook relies on your consent for processing, you may withdraw such consent in accordance with applicable law. However, withdrawal of consent may affect DutiBook's ability to provide certain Platform features or continue your Provider account where the relevant processing is necessary for providing the Platform or complying with applicable legal obligations.

6. SHARING AND DISCLOSURE OF INFORMATION

DutiBook may disclose or make available relevant information to:

6.1 Customers

Information reasonably necessary to facilitate a booking may be displayed or shared with customers, including your name, profile, photograph, service category, ratings, reviews, approximate location, availability,price and ther information reasonably necessary for Customers to make an informed service-selection decision

DutiBook shall endeavour to limit information disclosed to customers to information reasonably necessary for facilitating the relevant service.

6.2 Service Providers and Business Partners

Where required to operate the Platform, information may be shared with:

technology providers;
cloud hosting providers;
payment processors;
communication service providers;
analytics providers;
KYC/verification agencies;
customer support providers;
insurance providers;
fraud prevention providers; and
other vendors engaged by DutiBook.

Such parties may process information only for legitimate purposes associated with the services they provide to DutiBook, subject to applicable contractual and legal requirements.

6.3 Government and Legal Authorities

DutiBook may disclose information where required or permitted by law, including pursuant to:

court orders;
governmental directions;
regulatory requirements;
law-enforcement requests;
legal proceedings; or
investigations concerning fraud, safety, security or unlawful activity.

6.4 Corporate Transactions

In connection with a merger, acquisition, restructuring, investment, financing, sale of assets or similar transaction, Provider information may be disclosed to relevant parties subject to applicable law.

7. CUSTOMER DATA PROVIDED TO PROVIDER

Information relating to customers that becomes available to you through the Platform is confidential.

You shall:

use customer information solely for performing the relevant service;
not sell, transfer, disclose or misuse customer information;
not use customer contact details for unauthorised marketing;
not add customers to personal marketing lists without lawful consent;
not retain customer information longer than reasonably necessary;
not share customer information with unauthorised persons; and
comply with all applicable privacy and data protection laws.

Any misuse of customer information may result in immediate suspension or termination of your Provider account and may expose you to civil, criminal and regulatory consequences.

8. LOCATION DATA

Where location functionality is enabled, you acknowledge that location information may be processed to facilitate service matching, navigation, active-job monitoring, safety, fraud prevention and dispute resolution.

DutiBook may retain relevant location records for a reasonable period for operational, legal, security and dispute-resolution purposes.

DutiBook shall not use Provider location information for unrelated purposes except as permitted by applicable law or with appropriate consent.

9. MARKETING AND COMMUNICATIONS

DutiBook may send you service-related communications including:

a. booking notifications;
b. account notifications;
c. payment notifications;
d. security alerts;
e. verification requests;
f. Platform updates;
g. support communications; and
h. policy or legal notices.

You may also receive promotional communications where permitted by applicable law and subject to applicable consent or opt-out requirements.

You may opt out of non-essential promotional communications through the mechanism made available by DutiBook.

You may not opt out of essential transactional, security, legal or account-related communications.

10. DATA SECURITY

DutiBook implements reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, alteration, disclosure, misuse, loss or destruction.

However, no electronic transmission, storage system or digital platform can be guaranteed to be completely secure.

Accordingly, you acknowledge that:

you are responsible for maintaining the confidentiality of your login credentials;
you must not share your account credentials;
you must immediately notify DutiBook of suspected unauthorised access;
you must use appropriate device security; and
DutiBook shall not be responsible for security incidents arising solely from your failure to protect your account, device or credentials, except to the extent caused by DutiBook's failure to comply with applicable law.

11. DATA RETENTION

DutiBook may retain Provider information for as long as reasonably necessary for:

providing the Platform;
maintaining business records;
fulfilling contractual obligations;
tax and accounting purposes;
fraud prevention;
safety and security;
dispute resolution;
legal claims;
regulatory compliance; and
other lawful purposes.

Following closure of your account, certain information may continue to be retained where required or permitted by applicable law.

Deletion of an account does not necessarily result in immediate deletion of all records.

12. YOUR RESPONSIBILITY FOR INFORMATION

You are responsible for ensuring that information provided by you is:

accurate;
complete;
current;
lawful;
not misleading; and
not fraudulent.

You must promptly update information that becomes inaccurate or outdated.

Submission of false, forged, misleading or fraudulent information may result in suspension, termination and/or legal action.

13. THIRD-PARTY SERVICES

The Platform may integrate third-party services such as:

payment gateways;
maps and navigation;
analytics;
cloud hosting;
communication tools;
identity verification;
insurance services; and
other technology services.

Such third parties may have their own terms and privacy policies.

DutiBook is not responsible for independent processing carried out by third parties except to the extent required under applicable law.

14. COOKIES AND SIMILAR TECHNOLOGIES

The Platform may use cookies, SDKs, pixels, log files and similar technologies to:

maintain sessions;
remember preferences;
improve functionality;
analyse Platform performance;
detect fraud;
improve security; and
understand usage patterns.

You may be able to manage certain technologies through your browser or device settings.

15. COMMUNICATIONS

You agree that DutiBook may contact you through:

phone calls; WhatsApp or similar communication services; email; push notifications; and in-app notifications for operational matters, including job requests, bookings, payments, verification, security alerts, support and account-related matters.

Marketing communications shall be subject to applicable law and available opt-out mechanisms.

You cannot opt out of essential transactional or security communications necessary for operation of your Provider account.

16. YOUR RIGHTS

Subject to applicable law and verification requirements, you may have rights relating to your personal data, including rights to:

access information;
correction;
updating;
deletion/erasure where legally applicable;
withdrawal of consent where applicable;
grievance redressal; and
other rights available under applicable data protection law.

Requests may be submitted to:

Email: info@dutibook.com

DutiBook may require reasonable information to verify your identity before processing a request.

17. CHILDREN

The Platform is intended for persons who are legally competent to enter into binding arrangements.

DutiBook does not knowingly onboard persons who are legally incapable of entering into the Provider relationship.

18. CROSS-BORDER PROCESSING

Your information may be stored or processed in India or other jurisdictions through DutiBook's service providers, subject to applicable law.

Where required by applicable law, DutiBook shall implement appropriate safeguards for such processing.

19. GRIEVANCE REDRESSAL

For privacy-related complaints or grievances, you may contact:

Grievance Officer
DUTI BOOK PRIVATE LIMITED
Email: info@dutibook.com
Phone: +91 7550 730708

DutiBook shall endeavour to address grievances within the period prescribed under applicable law.

20. CHANGES TO THIS PRIVACY POLICY

DutiBook may modify this Privacy Policy from time to time to reflect:

changes in the Platform;
changes in business practices;
legal or regulatory developments;
technological changes; or
security requirements.

The updated version shall be published on the Platform with the revised effective date.

Where legally required, DutiBook may provide additional notice or obtain consent.

21. ACKNOWLEDGEMENT

By registering as a Provider or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your information in accordance with this Privacy Policy and applicable law.

☐ Agree